help centre home
Logo
back to website
  1. Weymouth SEA LIFE Adventure Park - Official Website
  2. Booking Help
Booking Help

Booking Help

Help with making and changing bookings

Booking Portal

  • What is Booking Portal?
  • How do I access Booking Portal?
  • What can I change on my tickets using Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • How soon before my visit can I amend my time or date of entry on Booking Portal?
See all 10 articles

Online Booking Help

  • Where can I purchase/book my tickets?
  • Why am I booking into a time slot?
  • What if I'm running late for my time slot?
  • I have received an error message when making a booking, what do I do?
  • I'm unsure if my booking has been successful - what do I do?
  • What happens if the card holder won't be present to collect tickets?
See all 9 articles

Amend a Booking

  • I would like to change the date/time of my booking.
  • Can I cancel my order?
  • Can I add/remove tickets from my order?
  • I've booked the wrong tickets, what do I do?
  • What happens if I can’t make it on the day I have pre-booked tickets for?

Tickets and Confirmations

  • I haven't received my Print@Home tickets?
  • What do I need to collect my tickets and where do I need to go?
  • I have booked my tickets online, but not received an e-mail confirmation, what do I do?
  • What if I need to collect my tickets but I do not have the card I used to purchase?
© Merlin Entertainments 2021 Privacy Terms and Conditions