Booking Help

Booking Portal

• What is Booking Portal?
• How do I access Booking Portal?
• What can I change on my tickets using Booking Portal?
• Is there a fee for changing the date/time of my tickets on Booking Portal?
• Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
• How soon before my visit can I amend my time or date of entry on Booking Portal?

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Online Booking Help

• Where can I purchase/book my tickets?
• Why am I booking into a time slot?
• What if I'm running late for my time slot?
• I have received an error message when making a booking, what do I do?
• I'm unsure if my booking has been successful - what do I do?
• What happens if the card holder won't be present to collect tickets?

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Amend a Booking

• I would like to change the date/time of my booking.
• Can I cancel my order?
• Can I add/remove tickets from my order?
• I've booked the wrong tickets, what do I do?
• What happens if I can’t make it on the day I have pre-booked tickets for?

Tickets and Confirmations

• I haven't received my Print@Home tickets?
• What do I need to collect my tickets and where do I need to go?
• I have booked my tickets online, but not received an e-mail confirmation, what do I do?
• What if I need to collect my tickets but I do not have the card I used to purchase?