I've booked the wrong tickets, what do I do? If you have booked the wrong tickets please contact us using our contact us form here and we can see if we can assist with changing your tickets. Related articles I have booked my tickets for the wrong day, what should I do? What happens if I can’t make it on the day I have pre-booked tickets for? How do I contact your Customer Services team? I require a VAT Receipt for my school or group booking? Can I cancel my order?