Can I cancel my order? Tickets are non-exchangeable and non-refundable, as indicated in the terms and conditions of booking. Related articles I've booked the wrong tickets, what do I do? What happens if I can’t make it on the day I have pre-booked tickets for? Can I add/remove tickets from my order? I have booked my tickets for the wrong day, what should I do? Do Blue Peter badge holders get free entry?