Can I cancel my order? Tickets are non-exchangeable and non-refundable, as indicated in the terms and conditions of booking. Related articles I would like to change the date/time of my booking. I've booked the wrong tickets, what do I do? What happens if I can’t make it on the day I have pre-booked tickets for? How do I contact you with a guest enquiry? Can I add/remove tickets from my order?